We want you to love your purchase; therefore, Direct Cell gladly offers a full money-back guarantee within 10 days for most of our merchandise. If for any reason, you choose not to keep the product, contact [email protected] to obtain an RMA number and ship the product back to us. Please note that the full money-back guarantee excludes products such as Activated Phones, SIM cards, SD cards, USB sticks, IPTV boxes, Android boxes, video games, software packages, batteries, etc which can not be resold. In addition, you will be responsible for all shipping fees related to shipping the item back to us.